1. Information Collection
WebLife collects information from its users at several different points on the Site and through the Services, both directly from users (including through interactions with Customer Service and Sales) and through the use of technologies such as cookies, log files and clear gifs.
In order to use the Services, you must first complete the registration process. During registration you are required to provide contact information (such as name, phone number and email address), and we will provide you with a password.We use this registration information to contact you about the Services and other services offered by WebLife for which you have expressed interest or that you might be interested in. We may request or require that users provide general demographic information (such as income level and gender), so we can provide a more personalized experience. Paying users must also provide payment information (such as a credit card number and expiration date). This information is used for billing purposes and to fill users orders. If we have trouble processing a user's order and/or collecting payment, the contact information is used to contact the user.If you begin but fail to complete the registration process for KeepMyVoicemail Services, we may contact you in an effort to help you sign up for KeepMyVoicemail or another Company service. You can opt-out of receiving these emails by clicking on the opt-out link included in the emails.
c. Log Files
Like most Web sites, our servers use log files to analyze trends, administer the Site, track users' movements in the aggregate and gather information to improve the user experience and the Services.
d. Clear Gifs
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and we may use them to track the online movements of our users. Clear gifs are invisible on the page and are much smaller than cookies, about the size of the period at the end of this sentence. We may also use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of receiving promotional emails, please see the "Choice/Opt-out" section below.
We may store information that we collect through cookies, log files and clear gifs to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences and Services usage. We may also gather information about users and users' preferences from third parties. Please see the Third Party Intermediaries; Supplementation of Information section below. Consequently, information may be tied to users' personally identifiable information to improve the content of the Site for users, improve our Services and provide new services that are likely to be of interest to users and to direct pertinent product updates and marketing promotions to users if they have opted in to receive those promotions.
f. Children's Privacy
We do not knowingly collect personal information from children under the age of 13. If we learn that we have personal information of a child under the age of 13, we will delete that information from our systems.For tips on protecting children's privacy online, please visit the FTC's Web site(http://www.ftc.gov/bcp/menus/consumer/data/child.shtm).
2. Use of Personally Identifiable Information
a. Legal, Security and Safety
WebLife does not release personally identifying information about our users (other than as disclosed in this Policy) or monitor, edit or disclose the contents of users' private communications through the Services except where WebLife in good faith believes that such action is necessary to: (1) comply with the law or where we have a good-faith belief that such disclosure is necessary to comply with a current judicial proceeding, a court order or legal process served on us; (2) investigate, prevent or take action regarding illegal activity; (3) protect and defend the rights or property of WebLife; or (4) to protect the personal safety of our users or the public. For example, we may disclose personal information to law enforcement, other government officials or third parties in response to criminal or civil subpoenas. Sometimes, these subpoena requests come from our third party Internet, telecommunications and collocation providers all over the world who supply the network required for us to deliver our Services. In order to maintain the integrity of our network, we often cooperate with requests from these third party providers and/or requests from law enforcement or other governmental officials directed to these providers. In cases where WebLife believes that disclosure of any information about a user (including account information) is necessary, we reserve the right to disclose all information in our possession about such user.
b. Provision of Services
Users should also be aware (and hereby agree) that certain technical processing of and access to recorded messages and their content may be required to: (a) provide the Services, including without limitation, routing and indexing the messages; (b) conform to connecting networks' technical requirements; (c) prevent or minimize disruptions to the Services; or (d) conform to other similar requirements.
c. Welcome Email and Special Offer Emails
We send all new users a welcome email to verify their information (such as name, address, phone number) and password. Users may occasionally receive emails promoting WebLife's services and third party services that may be of interest to them ("Promotional Emails"). To opt-out of receiving these Promotional Emails, please see the Choice / Opt-out section below. We may also contact users by other communication channels such as telephone or mail using contact information provided by users or obtained from third party sources as set forth in the section on Third Party Intermediaries; Supplementation of Information below.
d. Product Updates, Newsletters, Service Announcements
We might send you communications which contain usage tips, product updates or updates to the Customer Agreement or this Policy. If necessary, we will also send you Service-related announcements. For instance, if a Service is temporarily suspended for maintenance, we may send users an email. Users cannot opt-out of these non-promotional communications unless they deactivate their account.
e. Customer Service
3. User Choices Regarding Collection, Use and Distribution of Personally Identifiable Information.
a. Business Transitions
In the event WebLife goes through a business transition, such as a merger, acquisition by another company or sale of a portion of its assets, users' personal information will, in most instances, be included as part of the assets transferred. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given a choice not to have their information used in this different manner, as described in the notification of changes section, below.
Free users are automatically opted-in to receive Promotional Emails. Free users who upgrade their accounts or cancel their free services may still receive such Promotional Emails until they opt out by clicking on the opt-out link included in Promotional Emails. Paying users may opt-out of receiving Promotional Emails by clicking the opt-out link included in Promotional Emails. We may also utilize third party advertisers to display advertisements for our Services on other web sites.
This Policy applies solely to information collected by WebLife through the Site, the Services and Customer Service. WebLife has advertising and affiliate relationships with third party sites which drive interested parties to our Site. Information that is collected on their Web sites does not fall within this Policy. WebLife may also have co-brand relationships with some Web sites. A Web site is a co-brand of WebLife if it offers Company technology or services to its users under a different brand. The Co-Branded Web sites and third party sites will have their own privacy policies specific to each site, and the user should read them carefully before registration.
Periodically, users might be asked to participate in surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to respond or provide information. The requested information may include contact information (such as name and address) and demographic information (such as gender). Survey information will be used for purposes of monitoring or improving the use and satisfaction of WebLife's Services. Users' personally identifiable information will not disclosed or shared with third parties unless set forth in this Policy or we obtain your permission. We may use an intermediary to conduct these surveys, but the intermediary may not use users' personally identifiable information for any secondary purposes.
WebLife takes every reasonable precaution to protect its users' information. When our registration/order forms ask users to enter their personally identifiable information, that information is protected with encryption software called SSL. Any activities after you log into your account are also encrypted with SSL.While we use SSL encryption to protect personally identifiable information online, we also employ security measures to protect user-information off-line. All of our users' information, not just the personally identifiable information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerks or a Customer Service representative) are granted access to personally identifiable information. Finally, WebLife servers that store personally identifiable information are in a secure environment.
5. Changing Your Personally Identifiable Information
If a user's personally identifiable information changes (such as phone, credit card, email or postal address), users can change their information by logging into their account on the Site. If users have cancelled their account, they must call Customer Service to change their personally identifiable information.
6. Notification of Changes